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After Sales Service

1. 1 year from the date of received trailer start .


2. If the main complete parts are broken because of quality problem such as axle complete/suspension etc ,the seller should compensate it .


3. Consumable and damageable parts are exclusive of guarantee, which including brake shoe lining, fuse, tires, bolt etc.


4. The warranty is applicable to the mechanical damage caused by non-artificial, by human causes damage is not in the scope warranty .such as.overweight, improper operation etc.


5. The customer should send the picture.video of damage part to us.then we send the claim form back to our factory. if the damage part is in the warranty ,our company will provide the the part for free.


6. If the buy can buy the 50 units trailers, the Seller shall arrange 1 engineer and 1 English translator to the buyer site teach the operation and maintenance of the trucks and trailers, The seller is responsible for the basic salary of the 2 people and the buyer is responsible for the flight ticket and accommodation. After training if the process of using have other problem, if further need technical on site guidance, the buyer shall be responsible for the engineer’s and translators basic salary, flight ticket and accommodation.


7. Our company provide technical training service,buyer can send 1-3 persons to attend the technical training, while the travel expenses, accommodation costs of these persons pay by themselves.


8. Because of immersion and flash floods and other natural disasters caused damage of trailers,exceeding warranty scope.We suggest under this case buyer should buy auto Insurance